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Queuing as a Changing Shopper Experience: The Case of Grocery Shopping in Britain 1945-1975

Bailey, Adrian R., Alexander, Andrew and Shaw, Gareth (2018) Queuing as a Changing Shopper Experience: The Case of Grocery Shopping in Britain 1945-1975 Enterprise and Society.

Queuing as a Changing Shopper Experience Bailey Alexander Shaw SRI.pdf - Accepted version Manuscript

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Queues are part of everyday routine and experienced by most shoppers, yet little attention has been given to providing historical accounts of queuing as a consumer task or as a shopper experience. This paper examines grocery shop queues and the changing experience of shoppers in historical perspective, specifically focusing upon the shift from counter service to self-service grocery formats in Britain from 1945-1975. The paper draws upon a wide range of material utilising evidence from oral histories and witness groups, which are supported by contemporary sources from Mass Observation, newspapers, shopper surveys, trade publications and reports. The conceptual framework developed in the paper explores the public and private dimensions of queues to consider the experiences and perceptions of shoppers during a period of rapid change in the retail grocery system. More generally the paper contributes to our understanding of how management innovations are connected to untraded public values.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Bailey, Adrian R.
Shaw, Gareth
Date : 2018
Funders : Arts and Humanities Research Council (AHRC)
Grant Title : Reconstructing Consumer Landscapes: Shopper Reactions to the Supermarket in Early Post-War England
Related URLs :
Depositing User : Clive Harris
Date Deposited : 13 Sep 2018 10:17
Last Modified : 11 Dec 2018 11:24

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