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Improving root cause analysis through the integration of PLM systems with cross supply chain maintenance data

Madenas, N., Tiwari, A., Turner, C. J., Peachey, S. and Broome, S. (2015) Improving root cause analysis through the integration of PLM systems with cross supply chain maintenance data The International Journal of Advanced Manufacturing Technology, 84 (5 - 8). pp. 1679-1695.

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Abstract

The purpose of this paper is to demonstrate a system architecture for integrating product lifecycle management (PLM) systems with cross supply chain maintenance information to support root cause analysis. By integrating product data from PLM systems with warranty claims, vehicle diagnostics and technical publications, engineers were able to improve the root cause analysis and close the information gaps. Data collection was achieved via in-depth semi-structured interviews and workshops with experts from the automotive sector. Unified Modelling Language (UML) diagrams were used to design the system architecture proposed. A user scenario is also presented to demonstrate the functionality of the system.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
NameEmailORCID
Madenas, N.
Tiwari, A.
Turner, C. J.christopher.turner@surrey.ac.uk
Peachey, S.
Broome, S.
Date : 21 September 2015
DOI : 10.1007/s00170-015-7747-1
Copyright Disclaimer : © Springer-Verlag London 2015
Uncontrolled Keywords : Root cause analysis; Warranty; Supplier integration; Product lifecycle management; Information systems
Depositing User : Clive Harris
Date Deposited : 11 Sep 2018 12:53
Last Modified : 11 Sep 2018 12:53
URI: http://epubs.surrey.ac.uk/id/eprint/849255

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