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Benefit-risk of Patients' Online Access to their Medical Records: Consensus Exercise of an International Expert Group

Liyanage, Harshana, Liaw, Siaw-Teng, Konstantara, Emmanouela, Mold, Freda Elizabeth, Schreiber, Richard, Kuziemsky, Craig, Terry, Amanda and de Lusignan, Simon (2018) Benefit-risk of Patients' Online Access to their Medical Records: Consensus Exercise of an International Expert Group Yearbook of Medical Informatics, 27 (01). pp. 156-162.

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Background: Patients' access to their computerised medical records (CMRs) is a legal right in many countries. However, little is reported about the benefit-risk associated with patients' online access to their CMRs.

Objective: To conduct a consensus exercise to assess the impact of patients' online access to their CMRs on the quality of care as defined in six domains by the Institute of Medicine (IoM), now the National Academy of Medicine (NAM).

Method: A five-round Delphi study was conducted. Round One explored experts' (n = 37) viewpoints on providing patients with access to their CMRs. Round Two rated the appropriateness of statements arising from Round One (n = 16). The third round was an online panel discussion of findings (n = 13) with the members of both the International Medical Informatics Association and the European Federation of Medical Informatics Primary Health Care Informatics Working Groups. Two additional rounds, a survey of the revised consensus statements and an online workshop, were carried out to further refine consensus statements.

Results: Thirty-seven responses from Round One were used as a basis to initially develop 15 statements which were categorised using IoM's domains of care quality. The experts agreed that providing patients online access to their CMRs for bookings, results, and prescriptions increased efficiency and improved the quality of medical records. Experts also anticipated that patients would proactively use their online access to share data with different health care providers, including emergencies. However, experts differed on whether access to limited or summary data was more useful to patients than accessing their complete records. They thought online access would change recording practice, but they were unclear about the benefit-risk of high and onerous levels of security. The 5-round process, finally, produced 16 consensus statements.

Conclusion: Patients' online access to their CMRs should be part of all CMR systems. It improves the process of health care, but further evidence is required about outcomes. Online access improves efficiency of bookings and other services. However, there is scope to improve many of the processes of care it purports to support, particularly the provision of a more effective interface and the protection of the vulnerable.

Item Type: Article
Divisions : Faculty of Health and Medical Sciences > School of Health Sciences
Authors :
Liaw, Siaw-Teng
Mold, Freda
Schreiber, Richard
Kuziemsky, Craig
Terry, Amanda
de Lusignan,
Date : 2018
DOI : 10.1055/s-0038-1641202
Copyright Disclaimer : © 2018 IMIA and Schattauer GmbH. This manuscript version is made available under the CC-BY-NC-ND 4.0 license
Uncontrolled Keywords : Medical record systems, computerised; Privacy; Confidentiality; General practice; Delphi technique; Patients' access to records
Depositing User : Clive Harris
Date Deposited : 05 Sep 2018 10:19
Last Modified : 05 Sep 2018 10:19

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