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Hotel innovations and performance – the mediating role of staff related innovations

Vladimirov, Zhelyu and Williams, Allan (2018) Hotel innovations and performance – the mediating role of staff related innovations Tourism Management Perspectives.

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Abstract

Previous research has mostly considered separately the direct effects of innovations, and of internal and external factors, on performance. This paper assesses a model which recognizes the critical role of staff-related innovations in mediating between other types of innovations and factors and hotel performance. An exploratory factor analysis of a sample of UK hotels identifies five factors which have been utilised in a SEM model of “innovation - performance” relationships. The findings reveal that staff innovations have the strongest direct impact on performance, along with product innovations and two external factors. Staff innovations mediate partially the effects of these factors, and fully the influence of management innovations and internal factors, on performance. Therefore, the model provides evidence of the complexity of the relationships between hotel performance factors and types of innovation, as well as insights into the key role that staff-related innovations play in realising performance improvements.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
NameEmailORCID
Vladimirov, Zhelyu
Williams, AllanAllan.Williams@surrey.ac.uk
Date : 2018
Copyright Disclaimer : © 2018. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/
Uncontrolled Keywords : hotels, staff-related innovations, mediation, performance
Depositing User : Melanie Hughes
Date Deposited : 04 Sep 2018 16:58
Last Modified : 17 Oct 2019 10:58
URI: http://epubs.surrey.ac.uk/id/eprint/849201

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