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Tourist satisfaction and subjective well-being: An index approach

Saayman, Melville, Li, Gang, Uysal, Muzaffer and Song, Haiyan (2018) Tourist satisfaction and subjective well-being: An index approach International Journal of Tourism Research, 20 (3). pp. 388-399.

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Abstract

The purpose of this research is to propose an index approach to study the impact of travel experience on tourists' satisfaction and the further impact on their sense of well‐being. Based on the latest development of tourist satisfaction research, that is, the tourist satisfaction indices, this innovative study further extends the two‐stage framework of tourist travel experiences to account for subjective well‐being and subsequently calculates a tourist well‐being index. A questionnaire with 496 respondents was used, which focused on four service sectors' tourist satisfaction indices. From this, a destination overall tourist satisfaction index and a tourist well‐being index were produced using the results of structural equation modelling. Some key findings include the higher the impact of the trip on tourist's sense of well‐being the higher the loyalty towards the destination. Different cultures had different results concerning the trip experiences (satisfaction) and the impact of the latter on their subjective well‐being. Group travellers also had a significantly more positive experience compared with solo travellers. A new innovative indices system capturing tourist satisfaction and its causes and outcomes, in particular its impact on tourist's subjective well‐being, was developed. This research therefore extends work done on the impact of tourist experience and quality of life/subjective well‐being.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
NameEmailORCID
Saayman, Melville
Li, GangG.Li@surrey.ac.uk
Uysal, Muzaffer
Song, Haiyan
Date : 28 February 2018
DOI : 10.1002/jtr.2190
Copyright Disclaimer : Copyright © 2018 John Wiley & Sons, Ltd. This is the peer reviewed version of the following article: Saayman, Melville, Li, Gang, Uysal, Muzaffer and Song, Haiyan (2018) Tourist satisfaction and subjective well-being: An index approach International Journal of Tourism Research, 20 (3). pp. 388-399, which has been published in final form at https://onlinelibrary.wiley.com/doi/full/10.1002/jtr.2190. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.
Uncontrolled Keywords : Tourist satisfaction; Subjective well-being; Market segments; Quality of life; Index; Structural equation model; South Africa
Depositing User : Clive Harris
Date Deposited : 27 Aug 2018 23:47
Last Modified : 14 Jun 2019 09:55
URI: http://epubs.surrey.ac.uk/id/eprint/849112

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