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The Interactive Effects of Affective Dispositions and Positive Work Reflection

Xu, Tracy, Martinez, L, Van Hoof, H, Duran, M, Perez, G and Gavilanes, J (2017) The Interactive Effects of Affective Dispositions and Positive Work Reflection Cornell Hospitality Quarterly, 59 (3). pp. 285-295.

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Abstract

Hospitality employees inevitably face emotional exhaustion when performing their jobs. The purpose of this study was to investigate dispositional antecedents of hospitality employees’ emotional exhaustion, including self-instability, pessimism and affect variability, and how employees’ affect variability mediates the relations between self-instability and pessimism and emotional exhaustion. In addition, we explored the moderating role of positive work reflection on the relation between affect variability and emotional exhaustion. A total of 224 frontline employees in 18 four- and five-star hotels in Ecuador responded to surveys about their emotions and work lives. The findings suggest that (a) emotional exhaustion was influenced by affect variability; (b) affect variability mediated the relations between self-instability and pessimism and emotional exhaustion and (c) the relation between affect variability and emotional exhaustion was weakened by positive work reflection. The results highlight the importance of potential low-cost, easily trainable interventions that could help in attenuating the negative effects of highly variable emotions and the resulting exhaustion that are prevalent in the hospitality industry. This research is among the first to examine the dispositional antecedents of emotional exhaustion, and the first to highlight the role of positive work reflection as a moderating variable that can buffer the negative effect of affect variability on emotional exhaustion.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
NameEmailORCID
Xu, Tracys.xu@surrey.ac.uk
Martinez, L
Van Hoof, H
Duran, M
Perez, G
Gavilanes, J
Date : 25 December 2017
DOI : 10.1177/1938965517748774
Copyright Disclaimer : Copyright 2017 SAGE Publications
Uncontrolled Keywords : Emotional exhaustion; affect variability; self-instability; pessimism; positive work reflection
Depositing User : Melanie Hughes
Date Deposited : 12 Jul 2018 08:38
Last Modified : 12 Jul 2018 08:38
URI: http://epubs.surrey.ac.uk/id/eprint/848697

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