University of Surrey

Test tubes in the lab Research in the ATI Dance Research

Integrated Supply Chains and the Environment: Establishing Performance Measurement for Strategic Decision Making Application - The Case Of Xerox Ltd.

McIntyre, Kristy. (1999) Integrated Supply Chains and the Environment: Establishing Performance Measurement for Strategic Decision Making Application - The Case Of Xerox Ltd. Doctoral thesis, University of Surrey (United Kingdom)..

[img]
Preview
Text
10804070.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (22MB) | Preview

Abstract

This research takes a holistic view of integrated supply chains from the acquisition of raw materials through manufacture and distribution to the working phase of a machine in a customer's premises and the recovery of that machine at the end of its useful life. A model is constructed which encompasses all of these functions and their sub processes for the supply chain and working life of a digital multi-function printer/copier. Environmental data is attached to the model by means of aggregation into three environmental indicators - energy consumption, atmospheric pollution and materials intensity. By developing this model it is possible to prioritise management action to address the environmental effects of supply chain processes. In the supply chain scenario used in this research project, it is found that the working life of the machine at the customer's premises causes the most environmental impact. In particular, it is the effects caused by the transport used by the service engineer to visit the machine and the paper used which are most significant. The environmental performance model is then incorporated into business planning by establishing a link to an existing business measurement - customer satisfaction. In this way it is possible to integrate the environment into strategic decision-making. Through the application of the model to strategic business planning corporate management teams are now able to consider the environment when they are making decisions about the future of integrated supply chains.

Item Type: Thesis (Doctoral)
Divisions : Theses
Authors :
NameEmailORCID
McIntyre, Kristy.
Date : 1999
Contributors :
ContributionNameEmailORCID
http://www.loc.gov/loc.terms/relators/THS
Additional Information : Thesis (Ph.D.)--University of Surrey (United Kingdom), 1999.
Depositing User : EPrints Services
Date Deposited : 22 Jun 2018 15:17
Last Modified : 06 Nov 2018 16:54
URI: http://epubs.surrey.ac.uk/id/eprint/848501

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year


Information about this web site

© The University of Surrey, Guildford, Surrey, GU2 7XH, United Kingdom.
+44 (0)1483 300800