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Soundscape and its influence on tourist satisfaction

Liu, Aili, Wang, Xuan Lorna, Liu, Fucheng, Yao, Changhong and Deng, Zhiyong (2017) Soundscape and its influence on tourist satisfaction The Service Industries Journal, 38 (3-4). pp. 164-181.

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Abstract

The soundscape is a relatively neglected area of study in tourism and to a wider extent the service industries research. This paper examines the relationship between soundscape and tourist satisfaction from a tourist sensory experience perspective. Data were collected in a UNESCO world heritage site in China, which is well known for its unique soundscape. The structural equation model analysis shows that there is a significant correlation between soundscape satisfaction and tourist satisfaction. The analysis of the findings also suggests that sound preference has almost no influence on soundscape satisfaction and tourist satisfaction, while soundscape expectation has a strong influence on tourist satisfaction. This study extends tourism multisensory research by offering insights into the relationship between the soundscape perceptions and tourist satisfaction. The findings also make progressive contribution to destination management studies by validating the relationship between the soundscape and its effects on tourist satisfaction.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
NameEmailORCID
Liu, Aili
Wang, Xuan Lornalorna.wang@surrey.ac.uk
Liu, Fucheng
Yao, Changhong
Deng, Zhiyong
Date : 11 October 2017
Identification Number : 10.1080/02642069.2017.1382479
Copyright Disclaimer : © 2017 Informa UK Limited, trading as Taylor & Francis Group
Uncontrolled Keywords : Soundscape; Tourist satisfaction; Tourist sensory experience; Tourist sensory satisfaction; Chinese tourists
Depositing User : Clive Harris
Date Deposited : 21 Dec 2017 11:34
Last Modified : 14 Mar 2018 08:38
URI: http://epubs.surrey.ac.uk/id/eprint/845499

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