University of Surrey

Test tubes in the lab Research in the ATI Dance Research

Quality of service and the policing function: A view from the top.

Waters, Ian. (1997) Quality of service and the policing function: A view from the top. Doctoral thesis, University of Surrey (United Kingdom)..

Full text is not currently available. Please contact, should you require it.


This thesis focuses on the origins and development of the Quality of Service (QOS) initiative in the Police Service of England and Wales. Interlinked with the analysis of that initiative is an assessment of the police reforms which were introduced by government from 1993 onward. It is argued that the QOS initiative has become increasingly embroiled in the politics of police reform, and that the 'consumerist' dimension of quality has taken precedence over what might be termed a public sector 'professional' model. It is concluded that the centralisation of policing continues apace, and that this is inevitable given the need for the central state to augment its monitoring and surveillance capabilities. The empirical research itself entailed well over 100 interviews with senior staff in the policing environment, as well as a survey of Chief Inspectors and Superintendents in three participating forces.

Item Type: Thesis (Doctoral)
Divisions : Theses
Authors :
Date : 1997
Contributors :
Depositing User : EPrints Services
Date Deposited : 09 Nov 2017 12:16
Last Modified : 09 Nov 2017 14:44

Actions (login required)

View Item View Item


Downloads per month over past year

Information about this web site

© The University of Surrey, Guildford, Surrey, GU2 7XH, United Kingdom.
+44 (0)1483 300800