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Capacity for co-creation among destination marketing organizations

Tussyadiah, Iis and Zach, Florian (2013) Capacity for co-creation among destination marketing organizations In: The Routledge Handbook of Tourism Marketing. Routledge Handbooks . Routledge, pp. 425-434. ISBN 9780415597036

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Abstract

Recently, trends in the market and discussions in marketing literature signal the changing roles of customers. Marketing literature not only emphasizes the importance of devising customer-focused strategies for organizations to stay competitive in the market, but also, to a great extent, makes an attempt to theorize consumers as co-producers and co-creators of value (Lusch and Vargo 2006; Cova and Dalli 2009). Many different terms have been suggested to signal this new role of consumers: prosumers (Toffler 1980), consumeractors, etc., all of which characterize consumers as able and willing to actively engage in the construction of value through experiences and relationships with organizations. Therefore, the concept of co-creation surfaces, suggesting that consumers can enter into and engage in production and innovation processes with companies.

Item Type: Book Section
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
NameEmailORCID
Tussyadiah, Iisi.tussyadiah@surrey.ac.ukUNSPECIFIED
Zach, FlorianUNSPECIFIEDUNSPECIFIED
Date : 27 December 2013
Identification Number : 10.4324/9781315858265.ch31
Copyright Disclaimer : © 2014 editorial matter and selection: Scott McCabe; individual chapters: the authors.
Depositing User : Clive Harris
Date Deposited : 19 Oct 2017 13:26
Last Modified : 19 Oct 2017 13:26
URI: http://epubs.surrey.ac.uk/id/eprint/842602

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