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Strategic Self-presentation in the Sharing Economy: Implications for Host Branding

Tussyadiah, Iis (2016) Strategic Self-presentation in the Sharing Economy: Implications for Host Branding In: Information and Communication Technologies in Tourism 2016, 02-05 Feb, 2016, Bilbao, Spain.

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Abstract

Peer-to-peer accommodation platform is a unique venue of commercial social exchanges where mixed-mode interactions (i.e., online first, then offline) occur between hosts and guests. With the continuous growth of sharing economy comes the importance to better understand the strategies that hosts use to communicate with and attract their prospective consumers. Using the framework of personal branding and self-presentation, this study explored the different ways hosts of peer-to-peer accommodation articulate their profile online. Using host descriptions from 12,785 Airbnb listings in New York, United States, five clusters of host self-presentation were identified: The Global Citizen, The Local Expert, The Personable, The Established, and The Creative. Honest and positive self-presentation, as well as competence strategies were identified from these clusters. The host profiles were further explored to identify differences in their behaviour, listing characteristics, and guest review ratings.

Item Type: Conference or Workshop Item (Conference Paper)
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
NameEmailORCID
Tussyadiah, Iisi.tussyadiah@surrey.ac.ukUNSPECIFIED
Date : 23 January 2016
Identification Number : 10.1007/978-3-319-28231-2_50
Copyright Disclaimer : © Springer International Publishing Switzerland 2016
Uncontrolled Keywords : Sharing economy; Personal branding; Host branding; Self-presentation; Airbnb
Depositing User : Clive Harris
Date Deposited : 19 Oct 2017 12:38
Last Modified : 19 Oct 2017 12:38
URI: http://epubs.surrey.ac.uk/id/eprint/842599

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