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Factors of Satisfaction and Intention to Use Peer-to-Peer Accommodation

Tussyadiah, Iis (2016) Factors of Satisfaction and Intention to Use Peer-to-Peer Accommodation International Journal of Hospitality Management, 55. pp. 70-80.

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Abstract

To better understand the behavioral characteristics of consumers in the sharing economy, this study examines factors that influence guests’ satisfaction with a peer-to-peer (P2P) accommodation and their intention to use it again for future trips. Based on an online survey of 644 travelers living in the United States, guest satisfaction was identified as being influenced by factors of enjoyment, monetary benefits (value), and accommodation amenities. Furthermore, it was found that future intention to use P2P accommodation was again determined by enjoyment and value. By differentiating guests based on their chosen types of accommodation, the analysis revealed that social benefits influence guest satisfaction for those staying in a private room that involved cohabitation with hosts, but that this was an insignificant factor for guest satisfaction for those staying in an entire home or apartment. Directions for future research as well as implications for accommodation providers are discussed in this paper.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
NameEmailORCID
Tussyadiah, Iisi.tussyadiah@surrey.ac.ukUNSPECIFIED
Date : 25 March 2016
Identification Number : 10.1016/j.ijhm.2016.03.005
Copyright Disclaimer : Copyright 2016 Elsevier. All rights reserved.
Uncontrolled Keywords : Peer-to-peer accommodationLodgingCommercial sharing systemSharing economyCustomer satisfactionConsumer behavior
Depositing User : Melanie Hughes
Date Deposited : 19 Oct 2017 11:27
Last Modified : 19 Oct 2017 11:27
URI: http://epubs.surrey.ac.uk/id/eprint/842593

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