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Feed people first: A service ecosystem perspective on innovative food waste reduction

Baron, S, Patterson, A, Maull, Roger and Warnaby, GC (2017) Feed people first: A service ecosystem perspective on innovative food waste reduction Advances in Strategic Management, 37.

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Service research highlights the utility of adopting a service ecosystem approach to studying service innovation. It suggests that service innovations can arise from challenging and developing the institutions (i.e. norms, rules, practices, meanings and symbols) which underpin an ecosystem. Also, recent emphasis on consumer wellbeing posits that studies of service provision to poor consumers are needed. Reflecting these research priorities, the context of this case study on service innovation is the food waste ecosystem, whereby service innovations can contribute to the alleviation of food poverty for thousands of citizens. The central actor of the ecosystem is the leading UK charity organization fighting food waste. The paper’s contribution lies in using data from ecosystem actors to clarify the distinctions between institutions, thereby enhancing understanding of the application of institutional theory within the ecosystem, and highlighting some theoretical implications for service innovation both within and between system levels. An Actor Institutions Matrix is offered as a fruitful outcome of the analysis of the institutions, and suggested recommendations for operationalizing service ecosystem studies are outlined.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Date : 2017
Copyright Disclaimer : This accepted article is © Copyright 2017 Emerald Publishing Limited and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Contributors :
Additional Information : Subtitle of Volume 37: Innovation, Entrepreneurship and Platforms
Depositing User : Clive Harris
Date Deposited : 11 Aug 2017 13:58
Last Modified : 11 Aug 2017 14:01

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