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The power of social media storytelling in destination branding.

Lund, Niels Frederik, Cohen, Scott and Scarles, Caroline (2017) The power of social media storytelling in destination branding. Journal of Destination Marketing & Management.

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Abstract

A large part of the global population is now connected in online social networks in social media where they share experiences and stories and consequently influence each other’s perceptions and buying behaviour. This poses a distinct challenge for destination management organisations, who must cope with a new reality where destination brands are increasingly the product of people’s shared tourism experiences and storytelling in social networks, rather than marketing strategies. This article suggests a novel interpretation on how these online social networks function with regard to generating engagement and stimulating circulation of brand stories by offering a conceptual framework based on the sociological concepts of storytelling, performance, performativity, and mobility. These concepts are characterised as ‘technologies of power’, for their role in shaping the social mechanisms in social media. VisitDenmark, the DMO of Denmark, is used as a case to put the framework into practice. The case demonstrates how DMOs can use the framework to strengthen their ssocial media branding, and five practical recommendations for how to do so are provided.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
NameEmailORCID
Lund, Niels Frederiknielsfrederik.lund@surrey.ac.ukUNSPECIFIED
Cohen, Scotts.cohen@surrey.ac.ukUNSPECIFIED
Scarles, CarolineC.Scarles@surrey.ac.ukUNSPECIFIED
Date : 7 June 2017
Identification Number : 10.1016/j.jdmm.2017.05.003
Copyright Disclaimer : © 2017. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/
Uncontrolled Keywords : Social media; Destination branding; DMOs; Storytelling; Technologies of power; Netnography
Depositing User : Melanie Hughes
Date Deposited : 24 May 2017 18:06
Last Modified : 15 Aug 2017 10:35
URI: http://epubs.surrey.ac.uk/id/eprint/841150

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