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A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

Benoit, Sabine, Baker, TL, Bolton, RN, Gruber, T and Kandampully, J (2017) A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors Journal of Business Research, 79. pp. 219-227.

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Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider's main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and capabilities. Third, it highlights areas for further research, such as the dynamics of CC, context-dependent motives and the emergence of professional (peer) service providers.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Date : October 2017
Identification Number : 10.1016/j.jbusres.2017.05.004
Copyright Disclaimer : © 2017 The Authors. Published by Elsevier Inc. This is an open access article under the CC BY license (
Uncontrolled Keywords : Collaborative consumption; Access based services; Consumer behavior; Shareconomy; Peer to peer; Research priorities
Depositing User : Melanie Hughes
Date Deposited : 24 May 2017 12:41
Last Modified : 27 Jul 2017 13:03

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