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Environmental management decision-making in certified hotels

Bonilla-Priego, MJ, Najera, JJ and Font, X (2011) Environmental management decision-making in certified hotels Journal of Sustainable Tourism, 19 (3). pp. 361-381.

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Abstract

This paper analyses environmental decision-making against two axes, motivations and decision-making processes, to understand the reasons for pro-environmental behaviour by the managements of Spanish Eco-management and Audit Scheme (EMAS)-certified hotels. Mixed methods were used to study perceptions of EMAS and reasons for being certified, with current and lapsed EMAS-certified firms triangulated against expert interviews and documentary evidence. Four groups of hotels were differentiated: Strategic hotels (22%) (with high levels of integrated environmental management), Followers (48%), Greenwashers (11%) and Laggers (19%) (with low levels of integrated environmental management). Most hotels were found to be internally driven in their purpose and ad hoc in their decision-making, with limited understanding of externally driven benefits and motivation for more systematic management systems. This questions the success of EMAS as both a continuous improvement management and as a market-based regulation tool for hotels. Few hotels overall related high environmental standards to the possibilities of gaining market advantage: most wished to avoid legal challenges. The paper also illustrates the ways in which hotels opportunistically switch certification systems to get what they see as a better deal.

Item Type: Article
Subjects : Sustainability
Authors :
NameEmailORCID
Bonilla-Priego, MJUNSPECIFIEDUNSPECIFIED
Najera, JJUNSPECIFIEDUNSPECIFIED
Font, Xx.font@surrey.ac.ukUNSPECIFIED
Date : 1 April 2011
Identification Number : 10.1080/09669582.2010.530350
Copyright Disclaimer : © 2011 Taylor & Francis
Uncontrolled Keywords : Accommodation, Environmental management, Certification, Corporate environmentalism, Environmental reporting
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 15:37
Last Modified : 18 May 2017 13:13
URI: http://epubs.surrey.ac.uk/id/eprint/820841

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