War Stories from the Front-Line: Seasonal Employees’ Experiences of Critical Incidents in Service Encounters

Lundberg, C (2005) War Stories from the Front-Line: Seasonal Employees’ Experiences of Critical Incidents in Service Encounters In: 14th Nordic Symposium on Tourism and Hospitality Research, 2005 - ?.

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Item Type:	Conference or Workshop Item (UNSPECIFIED)
Authors :	Name Email ORCID Lundberg, C c.lundberg@surrey.ac.uk
Date :	2005
Uncontrolled Keywords :	seasonal workers, critical incidents, service encounter
Depositing User :	Symplectic Elements
Date Deposited :	16 May 2017 15:36
Last Modified :	17 May 2017 14:37
URI:	http://epubs.surrey.ac.uk/id/eprint/820770

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