War Stories from the Front-Line: Seasonal Employees’ Experiences of Critical Incidents in Service Encounters
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Lundberg, C (2005) War Stories from the Front-Line: Seasonal Employees’ Experiences of Critical Incidents in Service Encounters In: 14th Nordic Symposium on Tourism and Hospitality Research, 2005 - ?.
Full text not available from this repository.Item Type: | Conference or Workshop Item (UNSPECIFIED) | ||||||
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Date : | 2005 | ||||||
Uncontrolled Keywords : | seasonal workers, critical incidents, service encounter | ||||||
Depositing User : | Symplectic Elements | ||||||
Date Deposited : | 16 May 2017 15:36 | ||||||
Last Modified : | 16 Jan 2019 17:34 | ||||||
URI: | http://epubs.surrey.ac.uk/id/eprint/820770 |
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