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War Stories from the Front-Line: Seasonal Employees’ Experiences of Critical Incidents in Service Encounters

Lundberg, C (2005) War Stories from the Front-Line: Seasonal Employees’ Experiences of Critical Incidents in Service Encounters In: 14th Nordic Symposium on Tourism and Hospitality Research, 2005 - ?.

Full text not available from this repository.
Item Type: Conference or Workshop Item (UNSPECIFIED)
Authors :
NameEmailORCID
Lundberg, Cc.lundberg@surrey.ac.ukUNSPECIFIED
Date : 2005
Uncontrolled Keywords : seasonal workers, critical incidents, service encounter
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 15:36
Last Modified : 17 May 2017 14:37
URI: http://epubs.surrey.ac.uk/id/eprint/820770

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