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Challenges in Delivering Services: The Front-Line Hospitality and Tourism Perspective

Lundberg, C (2010) Challenges in Delivering Services: The Front-Line Hospitality and Tourism Perspective Intellecta Infolog, Gothenburg, Sweden. ISBN 978-91-85659-52-4

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Item Type: Book
Authors :
NameEmailORCID
Lundberg, Cc.lundberg@surrey.ac.ukUNSPECIFIED
Date : 2010
Uncontrolled Keywords : services marketing, front-line employees, work motivation, tourism, hospitality
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 15:36
Last Modified : 17 May 2017 14:37
URI: http://epubs.surrey.ac.uk/id/eprint/820764

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