Critical Service Encounters in Restaurants: The Personnel’s Perspective

Lundberg, C (2011) Critical Service Encounters in Restaurants: The Personnel’s Perspective Scandinavian Journal of Hospitality and Tourism, 11 (1). pp. 1-19.

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Item Type:	Article
Authors :	Name Email ORCID Lundberg, C c.lundberg@surrey.ac.uk UNSPECIFIED
Date :	2011
Depositing User :	Symplectic Elements
Date Deposited :	16 May 2017 15:36
Last Modified :	17 May 2017 14:37
URI:	http://epubs.surrey.ac.uk/id/eprint/820757

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