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Experience co-creation in financial services: an empirical exploration

Ponsignon, F, Klaus, P and Maull, RS (2015) Experience co-creation in financial services: an empirical exploration JOURNAL OF SERVICE MANAGEMENT, 26 (2). pp. 295-320.

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Item Type: Article
Authors :
NameEmailORCID
Ponsignon, FUNSPECIFIEDUNSPECIFIED
Klaus, PUNSPECIFIEDUNSPECIFIED
Maull, RSr.maull@surrey.ac.ukUNSPECIFIED
Date : 1 January 2015
Identification Number : https://doi.org/10.1108/JOSM-10-2014-0277
Uncontrolled Keywords : Social Sciences, Management, Business & Economics, Management practices, Financial services, Service experience, Service design, Customer experience, Experience co-creation, OPERATIONS MANAGEMENT, DESIGN, INSIGHTS, OPPORTUNITIES, FOUNDATIONS, CHALLENGES
Related URLs :
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 15:33
Last Modified : 17 May 2017 14:36
URI: http://epubs.surrey.ac.uk/id/eprint/820502

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