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Customer satisfaction and service quality in UK financial services

Maddern, H, Maull, R and Smart, A (2007) Customer satisfaction and service quality in UK financial services INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 27 (9-10). pp. 998-1019.

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Item Type: Article
Authors :
NameEmailORCID
Maddern, HUNSPECIFIEDUNSPECIFIED
Maull, Rr.maull@surrey.ac.ukUNSPECIFIED
Smart, AUNSPECIFIEDUNSPECIFIED
Date : 1 January 2007
Identification Number : https://doi.org/10.1108/01443570710775838
Uncontrolled Keywords : Social Sciences, Management, Business & Economics, MANAGEMENT, customer services quality, customer satisfaction, process management, financial services, OPERATIONS MANAGEMENT, PROFIT CHAIN, INDUSTRY, STRATEGY, MODEL
Related URLs :
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 15:31
Last Modified : 17 May 2017 14:36
URI: http://epubs.surrey.ac.uk/id/eprint/820289

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