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The systemic perspective of service processes: underlying theory, architecture and approach

Batista, L, Smart, A and Maull, R (2008) The systemic perspective of service processes: underlying theory, architecture and approach PRODUCTION PLANNING & CONTROL, 19 (5). pp. 535-544.

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Item Type: Article
Authors :
NameEmailORCID
Batista, LUNSPECIFIEDUNSPECIFIED
Smart, AUNSPECIFIEDUNSPECIFIED
Maull, Rr.maull@surrey.ac.ukUNSPECIFIED
Date : 1 January 2008
Identification Number : https://doi.org/10.1080/09537280802200106
Uncontrolled Keywords : Science & Technology, Technology, Engineering, Industrial, Engineering, Manufacturing, Operations Research & Management Science, Engineering, ENGINEERING, INDUSTRIAL, ENGINEERING, MANUFACTURING, OPERATIONS RESEARCH & MANAGEMENT SCIENCE, service processes, system theory, CRM/BPM integration, MANAGEMENT, QUALITY
Related URLs :
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 15:31
Last Modified : 17 May 2017 14:36
URI: http://epubs.surrey.ac.uk/id/eprint/820288

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