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Alternative perspectives on service quality and customer satisfaction: the role of BPM

Kumar, V, Smart, PA, Maddern, H and Maull, RS (2008) Alternative perspectives on service quality and customer satisfaction: the role of BPM INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 19 (2). pp. 176-187.

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Item Type: Article
Authors :
NameEmailORCID
Kumar, VUNSPECIFIEDUNSPECIFIED
Smart, PAUNSPECIFIEDUNSPECIFIED
Maddern, HUNSPECIFIEDUNSPECIFIED
Maull, RSr.maull@surrey.ac.ukUNSPECIFIED
Date : 1 January 2008
Identification Number : https://doi.org/10.1108/09564230810869720
Uncontrolled Keywords : Social Sciences, Management, Business & Economics, customer satisfaction, mathematical modelling, customer services quality, OPERATIONS MANAGEMENT, INDUSTRY, SCALE, CHAIN, MODEL, FIT
Related URLs :
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 15:30
Last Modified : 17 May 2017 14:35
URI: http://epubs.surrey.ac.uk/id/eprint/820065

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