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Reactive redundancy and listener comprehension in direction-giving

Baker, RE, Gill, AJ and Cassell, J (2008) Reactive redundancy and listener comprehension in direction-giving ACL-08: HLT - Proceedings of the 9th SIGdial Workshop on Discourse and Dialogue. pp. 37-45.

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We explore the role of redundancy, both in anticipation of and in response to listener confusion, in task-oriented dialogue. We find that direction-givers provide redundant utterances in response to both verbal and non-verbal signals of listener confusion. We also examine the effects of prior acquaintance and visibility upon redundancy. As expected, givers use more redundant utterances overall, and more redundant utterances in response to listener questions, when communicating with strangers. We discuss our findings in relation to theories of redundancy, the balance of speaker and listener effort, and potential applications. © 2008 Association for Computational Linguistics.

Item Type: Article
Divisions : Surrey research (other units)
Authors :
Baker, RE
Cassell, J
Date : 2008
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 15:12
Last Modified : 24 Jan 2020 14:07

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