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The effect of empowerment on the service recovery performance of customer contact employees

Lockwood, AJ, Al-Sabi, S and Al-Sabbahy, H (2010) The effect of empowerment on the service recovery performance of customer contact employees In: CHME 19th Annual Research Conference, 2010-05-05 - 2010-05-07, Horsley Towers, Surrey, UK.

Full text not available from this repository.
Item Type: Conference or Workshop Item (UNSPECIFIED)
Authors :
NameEmailORCID
Lockwood, AJa.lockwood@surrey.ac.ukUNSPECIFIED
Al-Sabi, SUNSPECIFIEDUNSPECIFIED
Al-Sabbahy, Hh.al-sabbahy@surrey.ac.ukUNSPECIFIED
Date : 7 May 2010
Uncontrolled Keywords : empowerment, service recovery
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 15:06
Last Modified : 17 May 2017 14:31
URI: http://epubs.surrey.ac.uk/id/eprint/817291

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