Understanding organizational trust: Foundations, constellations, and issues of operationalisation

Möllering, G, Bachmann, R and Hee Lee, S (2004) Understanding organizational trust: Foundations, constellations, and issues of operationalisation Journal of Managerial Psychology, 19 (6). pp. 556-570.

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Abstract

This paper gives an overview of major issues in trust research, identifying common foundations and multiple constellations of organizational trust. In doing so, the paper also addresses important implications of theory development and empirical research. First, it provides a historical sketch of different approaches to understanding the phenomenon of trust, drawing upon various social science disciplines. Second, it discusses different levels of analysing trust in organizational settings. Third, it deals with important issues of operationalisation and measurement of organizational trust. Finally, it briefly summarises the contents of the five papers that follow this introductory paper in the special issue of JMP on “The micro-foundations of organizational trust”.

Item Type:	Article
Authors :	Name Email ORCID Möllering, G UNSPECIFIED UNSPECIFIED Bachmann, R r.bachmann@surrey.ac.uk UNSPECIFIED Hee Lee, S UNSPECIFIED UNSPECIFIED
Date :	2004
Identification Number :	https://doi.org/10.1108/02683940410551480
Uncontrolled Keywords :	Measurement, Operations management, Organizational behaviour, Trust
Depositing User :	Symplectic Elements
Date Deposited :	16 May 2017 15:00
Last Modified :	17 May 2017 14:30
URI:	http://epubs.surrey.ac.uk/id/eprint/816462

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