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Can service recovery help when service failures occur?

Lockwood, AJ and Deng, N (2004) Can service recovery help when service failures occur? Journal of Hospitality and Tourism Management, 11 (2).

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Item Type: Article
Authors :
NameEmailORCID
Lockwood, AJa.lockwood@surrey.ac.ukUNSPECIFIED
Deng, NUNSPECIFIEDUNSPECIFIED
Date : 2004
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 14:57
Last Modified : 17 May 2017 14:29
URI: http://epubs.surrey.ac.uk/id/eprint/816083

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