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Identifying quality improvement points: A critical incident study of failures in resort hotels

Lockwood, AJ and Zainol, N Identifying quality improvement points: A critical incident study of failures in resort hotels In: 16th International Annual EurOMA Conference Implementation - realizing Operations Management knowledge, 2009-06-14 - 2009-06-17, Göteborg, Sweden.

Full text not available from this repository.
Item Type: Conference or Workshop Item (UNSPECIFIED)
Authors :
NameEmailORCID
Lockwood, AJa.lockwood@surrey.ac.ukUNSPECIFIED
Zainol, NUNSPECIFIEDUNSPECIFIED
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 14:57
Last Modified : 17 May 2017 14:29
URI: http://epubs.surrey.ac.uk/id/eprint/816062

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