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From measurement to an agenda for action: Developing the service template process to establish, understand and address what really matters

Williams, C and Saunders, MNK (2001) From measurement to an agenda for action: Developing the service template process to establish, understand and address what really matters In: What really matters in Operations Management, 2001 - 2001, Bath School of Management, Bath.

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Item Type: Conference or Workshop Item (UNSPECIFIED)
Authors :
NameEmailORCID
Williams, CUNSPECIFIEDUNSPECIFIED
Saunders, MNKmark.saunders@surrey.ac.ukUNSPECIFIED
Date : 2001
Contributors :
ContributionNameEmailORCID
UNSPECIFIEDBlackmon, KUNSPECIFIEDUNSPECIFIED
UNSPECIFIEDBrown, SUNSPECIFIEDUNSPECIFIED
UNSPECIFIEDCousins, PUNSPECIFIEDUNSPECIFIED
UNSPECIFIEDGraves, AUNSPECIFIEDUNSPECIFIED
UNSPECIFIEDHarland, CUNSPECIFIEDUNSPECIFIED
UNSPECIFIEDLamming, RUNSPECIFIEDUNSPECIFIED
UNSPECIFIEDMaylor, HUNSPECIFIEDUNSPECIFIED
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 14:57
Last Modified : 17 May 2017 14:29
URI: http://epubs.surrey.ac.uk/id/eprint/816049

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