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Developing the Service Template: from measurement to quality improvement

Saunders, MNK and Williams, CS Developing the Service Template: from measurement to quality improvement In: British Academy of Management, 2005 - 2005, Oxford, UK.

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Item Type: Conference or Workshop Item (UNSPECIFIED)
Authors :
NameEmailORCID
Saunders, MNKmark.saunders@surrey.ac.ukUNSPECIFIED
Williams, CSUNSPECIFIEDUNSPECIFIED
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 14:57
Last Modified : 17 May 2017 14:29
URI: http://epubs.surrey.ac.uk/id/eprint/816037

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