Mystery shopping: theory and practice

Tribe, J (2002) Mystery shopping: theory and practice In: Tourism Marketing: quality and service management perspectives. Thomson Learning, pp. 75-86. ISBN 082645335X

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Item Type:	Book Section
Authors :	Name Email ORCID Tribe, J j.tribe@surrey.ac.uk
Editors :	Name Email ORCID Laws, E
Date :	2002
Uncontrolled Keywords :	Business & Economics
Depositing User :	Symplectic Elements
Date Deposited :	16 May 2017 14:55
Last Modified :	17 May 2017 14:29
URI:	http://epubs.surrey.ac.uk/id/eprint/815776

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