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Does ethnic focus change how banks should implement customer relationship management?

Shanmuganthan, P, Dhaliwal, S, Stone, M and Foss, B (2003) Does ethnic focus change how banks should implement customer relationship management? Journal of Financial Services Marketing, 8 (1). pp. 49-62.

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Item Type: Article
Authors :
NameEmailORCID
Shanmuganthan, PUNSPECIFIEDUNSPECIFIED
Dhaliwal, Ss.dhaliwal@surrey.ac.ukUNSPECIFIED
Stone, MUNSPECIFIEDUNSPECIFIED
Foss, BUNSPECIFIEDUNSPECIFIED
Date : 2003
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 14:47
Last Modified : 16 May 2017 14:47
URI: http://epubs.surrey.ac.uk/id/eprint/814814

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