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Factors influencing customer retention in mobile telephony: A Greek study

Blery, E and Gilbert, D (2006) Factors influencing customer retention in mobile telephony: A Greek study TRANSFORMATIONS IN BUSINESS & ECONOMICS, 5 (2). pp. 163-173.

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Item Type: Article
Authors :
NameEmailORCID
Blery, EUNSPECIFIEDUNSPECIFIED
Gilbert, Dd.gilbert@surrey.ac.ukUNSPECIFIED
Date : 1 January 2006
Uncontrolled Keywords : Social Sciences, Business, Economics, Business & Economics, BUSINESS, ECONOMICS, customer repurchase intention, customer loyalty, SERVQUAL, mobile telephony, Greece, MEASURING SERVICE QUALITY, BEHAVIORAL INTENTIONS, CONSUMER PERCEPTIONS, SERVQUAL SCALE, SATISFACTION, MODEL, EXPECTATIONS, REEXAMINATION, REASSESSMENT, CONSEQUENCES
Related URLs :
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 14:45
Last Modified : 17 May 2017 14:27
URI: http://epubs.surrey.ac.uk/id/eprint/814603

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