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Identifying determinants of success in development of new high-contact services - Insights from the hospitality industry

Ottenbacher, M, Gnoth, J and Jones, P (2006) Identifying determinants of success in development of new high-contact services - Insights from the hospitality industry INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 17 (3-4). pp. 344-363.

Full text not available from this repository.
Item Type: Article
Authors :
NameEmailORCID
Ottenbacher, MUNSPECIFIEDUNSPECIFIED
Gnoth, JUNSPECIFIEDUNSPECIFIED
Jones, Pp.jones@surrey.ac.ukUNSPECIFIED
Date : 1 January 2006
Identification Number : https://doi.org/10.1108/09564230610680659
Uncontrolled Keywords : Social Sciences, Management, Business & Economics, service operations, design and development, hospitality services, employee involvement, HUMAN-RESOURCE MANAGEMENT, FINANCIAL SERVICES, PERFORMANCE, IMPACT, FAILURE, DISTINGUISHES, STRATEGY
Related URLs :
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 14:44
Last Modified : 17 May 2017 14:27
URI: http://epubs.surrey.ac.uk/id/eprint/814449

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