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Productivity in hotels: A stepwise data envelopment analysis of hotels' rooms division processes

Sigala, M, Airey, D, Jones, PLM and Lockwood, A (2005) Productivity in hotels: A stepwise data envelopment analysis of hotels' rooms division processes Service Industries Journal, 25 (1). pp. 61-81.

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Abstract

Low productivity within service industries has been a major concerti, but this situation is unlikely to improve without a general change in the way productivity is measured and managed. This paper aims to illustrate the value of stepwise data envelopment analysis (DEA) for measuring and benchmarking productivity. The issues and problems regarding productivity measurement as well as the advantages of using DEA in productivity measurement are analysed. The article extends current DEA applications by developing a stepwise approach to DEA. The latter technique combines correlation and DEA analysis for developing robust models and sound productivity measurement. The advantages of the proposed methodology are illustrated by applying it to a dataset of three-star hotels in the UK. Six inputs and three outputs are identified as the factors affecting rooms division efficiency in three star hotels.

Item Type: Article
Authors :
NameEmailORCID
Sigala, MUNSPECIFIEDUNSPECIFIED
Airey, Dd.airey@surrey.ac.ukUNSPECIFIED
Jones, PLMUNSPECIFIEDUNSPECIFIED
Lockwood, AUNSPECIFIEDUNSPECIFIED
Date : January 2005
Identification Number : 10.1080/0264206042000302414
Uncontrolled Keywords : PANEL-DATA, TECHNICAL EFFICIENCIES
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 14:44
Last Modified : 17 May 2017 14:27
URI: http://epubs.surrey.ac.uk/id/eprint/814435

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