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The Influence of Guests’ Social Interaction on the Hostel Experience: A Conceptual Framework

Lockwood, Andrew, Rashid Radha, J and Nolan, E (2016) The Influence of Guests’ Social Interaction on the Hostel Experience: A Conceptual Framework Sains Humanika, 8 (4-2). pp. 73-76.

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Abstract

Social interaction among fellow travellers forms a significant component of the authentic backpacking experience. Hostel accommodation have been purposely designed to provide the kind of environment that fosters communication and interaction between backpackers. Hostel guests have typically been provided with dormitory-type rooms, shared washrooms, kitchen and living areas, thus offering less privacy but more opportunity for social interaction. Few studies to date have fully investigated how social interaction among customers actually enhance or damage the service experience. Therefore, building on previous studies on servicescapes, co-creation and backpacker tourism, a conceptual framework is developed to examine how the hostel environment could be manipulated to influence guests’ social interaction, and consequently their evaluation of the hostel service experience.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
NameEmailORCID
Lockwood, AndrewA.Lockwood@surrey.ac.ukUNSPECIFIED
Rashid Radha, JUNSPECIFIEDUNSPECIFIED
Nolan, EUNSPECIFIEDUNSPECIFIED
Date : 1 December 2016
Identification Number : 10.11113/sh.v8n4-2.1063
Copyright Disclaimer : Copyright 2016 Penerbit Universiti Teknologi Malaysia (Penerbit UTM Press)
Uncontrolled Keywords : service experience, servicescapes, cross-cultural interaction, backpackers
Depositing User : Symplectic Elements
Date Deposited : 27 Jun 2017 09:27
Last Modified : 13 Sep 2017 17:28
URI: http://epubs.surrey.ac.uk/id/eprint/814026

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