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The Interplay of Customer Experience and Commitment

Keiningham, T, Ball, J, Benoit, S, Bruce, H, Buoye, A, Dzenkovska, J, Nasr, L, Our, Y-C and Zaki, M (2017) The Interplay of Customer Experience and Commitment Journal of Services Marketing, 31 (2).

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Item Type: Article
Subjects : Surrey Business School
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
AuthorsEmailORCID
Keiningham, TUNSPECIFIEDUNSPECIFIED
Ball, JUNSPECIFIEDUNSPECIFIED
Benoit, SUNSPECIFIEDUNSPECIFIED
Bruce, HUNSPECIFIEDUNSPECIFIED
Buoye, AUNSPECIFIEDUNSPECIFIED
Dzenkovska, JUNSPECIFIEDUNSPECIFIED
Nasr, LUNSPECIFIEDUNSPECIFIED
Our, Y-CUNSPECIFIEDUNSPECIFIED
Zaki, MUNSPECIFIEDUNSPECIFIED
Date : 2017
Identification Number : https://doi.org/10.1108/JSM-09-2016-0337
Copyright Disclaimer : Copyright 2017 Emerald Publishing
Uncontrolled Keywords : commitment, customer experience, customer satisfaction
Depositing User : Symplectic Elements
Date Deposited : 04 Apr 2017 16:28
Last Modified : 04 Apr 2017 16:28
URI: http://epubs.surrey.ac.uk/id/eprint/813789

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