University of Surrey

Test tubes in the lab Research in the ATI Dance Research

Predictors of burnout and health status in Samaritans’ listening volunteers

Roche, A and Ogden, Jane (2017) Predictors of burnout and health status in Samaritans’ listening volunteers Psychology Health and Medicine. pp. 1-6.

[img] Text
samaritanssht.doc - Accepted version Manuscript
Restricted to Repository staff only until 11 January 2018.
Available under License : See the attached licence file.

Download (95kB)
[img]
Preview
Text (licence)
SRI_deposit_agreement.pdf
Available under License : See the attached licence file.

Download (33kB) | Preview

Abstract

Samaritan listening volunteers provide emotional support to people in distress or suicidal. Samaritans’ has high volunteer turnover, which may be due to burnout. This study evaluated the role of demographic and psychosocial factors in predicting Samaritans listening volunteers’ burnout and health status. Samaritans’ listening volunteers (n=216) from seven branches across UK completed an online survey to assess their levels of burnout (emotional exhaustion, depersonalisation, personal accomplishment), subjective health status, coping, empathy and social support. Overall, listeners showed low levels of burnout and good health. Regression analysis revealed that higher emotional exhaustion was predicted by younger age and avoidant coping style; higher depersonalisation was predicted by lower empathy fantasy and higher avoidant coping style; lower personal accomplishment scores were predicted by higher empathy personal distress and worse health status was predicted by more hours per week spent on listening duties, lower social support and higher avoidant coping style. Overall, different factors influenced different facets of burnout. However, higher use of avoidant coping style consistently predicted higher burnout and worse health status, suggesting avoidant coping is an important target for intervention.

Item Type: Article
Subjects : Psychology
Divisions : Faculty of Health and Medical Sciences > School of Psychology
Authors :
NameEmailORCID
Roche, AUNSPECIFIEDUNSPECIFIED
Ogden, JaneJ.Ogden@surrey.ac.ukUNSPECIFIED
Date : 11 January 2017
Identification Number : 10.1080/13548506.2017.1280176
Copyright Disclaimer : This is an Accepted Manuscript of an article published by Taylor & Francis in Psychology Health and Medicine on 11 Jan 2017, available online: http://www.tandfonline.com/10.1080/13548506.2017.1280176
Uncontrolled Keywords : Burnout; health status; volunteers; Samaritans; coping; social support; empathy
Related URLs :
Depositing User : Symplectic Elements
Date Deposited : 25 Jan 2017 18:58
Last Modified : 19 Jul 2017 08:42
URI: http://epubs.surrey.ac.uk/id/eprint/813373

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year


Information about this web site

© The University of Surrey, Guildford, Surrey, GU2 7XH, United Kingdom.
+44 (0)1483 300800