Multidimensional Facets of Perceived Risk in Mobile Travel Booking
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Park, S and Tussyadiah, IP (2016) Multidimensional Facets of Perceived Risk in Mobile Travel Booking Journal of Travel Research.
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Abstract
Despite the growing prevalence of smartphones in daily life and travel context, travellers still perceive an extent of risk associated with using their smartphone to book travel products. In order to alleviate or reduce perceived risk, it is important to better understand the dimensions of and the factors that contribute to perceived risk. This study analysed 411 responses from an online panel to examine perceived risk in mobile travel booking and identified the following facets: time risk, financial risk, performance risk, privacy/security risk, psychological risk, physical risk, and device risk. Several antecedents of perceived risk were identified. Perceived collection of personal information via smartphones contributes positively, while consumer innovativeness, trust, and visibility contribute negatively to perceived risk. Further, the predictive validity of perceived risk is confirmed as it significantly explains perceived usefulness, attitude, and behavioural intention in mobile travel booking. Implications to manage perceived risk and its antecedents are provided.
| Item Type: | Article | |||||||||
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| Subjects : | Tourism | |||||||||
| Divisions : | Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management | |||||||||
| Authors : |
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| Date : | 27 October 2016 | |||||||||
| Identification Number : | https://doi.org/10.1177/0047287516675062 | |||||||||
| Copyright Disclaimer : | © 2016 SAGE Publications | |||||||||
| Uncontrolled Keywords : | Mobile Booking, Travel Booking, Perceived Risk, Smartphone | |||||||||
| Depositing User : | Symplectic Elements | |||||||||
| Date Deposited : | 19 Oct 2016 07:37 | |||||||||
| Last Modified : | 23 Nov 2016 09:42 | |||||||||
| URI: | http://epubs.surrey.ac.uk/id/eprint/812492 |
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