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How Organizational Network Analysis Facilitated Transition from a Regional to a Global IT Function

Cross, R, Dowling, C, Gerbasi, AM, Gulas, V and Thomas, RJ (2010) How Organizational Network Analysis Facilitated Transition from a Regional to a Global IT Function MIS Quarterly Executive: a research journal dedicated to improving practice, 9 (3). pp. 133-145.

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IT executives in most large enterprises must build organizations that can adapt and thrive in a global economy while operating with fewer resources. Yet despite implementing sophisticated organizational redesigns and collaboration technologies, improvements in performance are frequently disappointing. All too often, the problem can be traced to patterns of intra-firm collaboration that do not adapt to support strategic objectives and new organizational designs. This article describes one organization’s five-year journey in applying organizational network analysis (ONA) to help it transform from a regional to a global IT function by selectively investing in and tracking the improvement of its collaboration and social networks. It shows how performance transformation can be achieved through targeted efforts to align an organization’s informal collaboration networks with strategic objectives. Based on the experience of this organization, the article concludes with three lessons that can be applied by IT leaders as they seek to improve performance in a global environment.

Item Type: Article
Subjects : Management
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Cross, R
Dowling, C
Gerbasi, AM
Gulas, V
Thomas, RJ
Date : September 2010
Copyright Disclaimer : © 2010 University of Minnesota. Copyright of MIS Quarterly Executive is the property of MIS Quarterly Executive and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use.
Uncontrolled Keywords : Organizational change, International competition, Information technology, Social networks, Data security, Network analysis (Communication)
Depositing User : Symplectic Elements
Date Deposited : 11 Aug 2016 15:20
Last Modified : 31 Oct 2017 18:34

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