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Trust and Transitions in Modes of Exchange

Cheshire, C, Gerbasi, AM and Cook, KS (2010) Trust and Transitions in Modes of Exchange Social Psychology Quarterly, 73 (2). pp. 176-195.

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In this study, we investigate the relationship between uncertainty and trust in exogenous shifts in modes of social exchange (i.e., those that are not initiated by the individuals in a given exchange system). We explore how transitions from a high uncertainty environment (reciprocal exchange) to lower-uncertainty environments (nonbinding or binding negotiated exchange) affect the level of trust among exchange partners. Our results show that if cooperation rates are high before and after a change in mode of exchange, trust declines when the uncertainty created by the mode of exchange decreases. Furthermore, we find that trust depends on both the amount of uncertainty inherent in the form of the exchange and the level of cooperation before and after the transition.

Item Type: Article
Subjects : Management
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Date : 3 June 2010
Identification Number : 10.1177/0190272509359615
Copyright Disclaimer : © American Sociological Association 2010
Depositing User : Symplectic Elements
Date Deposited : 11 Aug 2016 15:05
Last Modified : 11 Aug 2016 15:05

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