University of Surrey

Test tubes in the lab Research in the ATI Dance Research

Applying CSR in the service supply chain

Aitken, J Applying CSR in the service supply chain In: IPSERA 2011, 2011-04-10 - 2011-04-13, Maastricht.

[img] Text (licence)
SRI_deposit_agreement.pdf
Restricted to Repository staff only
Available under License : See the attached licence file.

Download (33kB)

Abstract

The purpose of this paper is to understand how applying environmental CSR objectives in a service setting impacts on the actors and the operation of the supply chain. Research was conducted into the car crash repair supply chains of two insurers as they developed a reverse logistics flow to reduce the environmental consequences of their service provision. The findings highlight the environmental drivers for establishing a reverse logistics flow were common across the supply chain actors however technical challenges, customer acceptance and governance issues were found to barriers to implementation. Altering the governance structure across the supply chain was shown to be pivotal to the successful implementation of reverse flow and reducing the environmental impact of the service.

Item Type: Conference or Workshop Item (UNSPECIFIED)
Authors :
NameEmailORCID
Aitken, JUNSPECIFIEDUNSPECIFIED
Depositing User : Symplectic Elements
Date Deposited : 28 Mar 2017 15:32
Last Modified : 31 Oct 2017 18:30
URI: http://epubs.surrey.ac.uk/id/eprint/811480

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year


Information about this web site

© The University of Surrey, Guildford, Surrey, GU2 7XH, United Kingdom.
+44 (0)1483 300800