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Demand Fluctuations, Labour Flexibility and Productivity

Park, S, Yaduma, N, Lockwood, AJ and Williams, A (2016) Demand Fluctuations, Labour Flexibility and Productivity Annals of Tourism Research, 59. pp. 93-112.

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There is a dearth of studies analysing the relationship between demand variations, productivity and flexible working in the face of variable demand challenges confronting the tourism industry. This investigation is needed to inform important firm and industry specific labour management strategies for improving productivity. Using data for 43 medium sized hotels owned by two chains in the UK, this paper analyses productivity in relation to external (demand variations) and internal (labour management) conditions over an 8 year period from 2005-2013. The paper’s findings show that demand variation is the principal determinant of productivity. Numerical, functional and zero-contract hour flexible labour management also contributes to labour productivity. Significant differences in findings between establishment and departments indicate the importance of disaggregated analyses.

Item Type: Article
Subjects : subj_Tourism
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
Park, S
Yaduma, N
Lockwood, AJ
Williams, A
Date : July 2016
DOI : 10.1016/j.annals.2016.04.006
Copyright Disclaimer : © 2016. This manuscript version is made available under the CC-BY-NC-ND 4.0 license
Related URLs :
Depositing User : Symplectic Elements
Date Deposited : 12 May 2016 11:38
Last Modified : 31 May 2018 02:08

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