University of Surrey

Test tubes in the lab Research in the ATI Dance Research

Hong Kong Tourist Satisfaction Index

Song, H, van der Veen, R, Li, G and Chen, JL (2012) Hong Kong Tourist Satisfaction Index Annals of Tourism Research, 39 (1). pp. 459-479.

This is the latest version of this item.

[img] Text (licence)

Download (33kB)
[img] Text

Download (374kB)


This study develops a tourist satisfaction assessment system based on a dual-model framework and demonstrates its general applicability. The first model concerns tourist satisfaction and its key antecedents and consequences. Structural equation modelling is employed to investigate the relationships amongst the constructs in the theoretical framework, and is then used as a basis for the computation of sectoral-level tourist satisfaction indexes. The second model is designed to estimate an aggregate service satisfaction index and an overall destination satisfaction index using a multiple indicator and multiple cause approach. The framework is applied to a large dataset that represents six tourism-related sectors and seven major source markets of inbound tourism to Hong Kong.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors : Song, H, van der Veen, R, Li, G and Chen, JL
Date : 2012
DOI : 10.1016/j.annals.2011.06.001
Additional Information : NOTICE: this is the author’s version of a work that was accepted for publication in Annals of Tourism Research. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Annals of Tourism Research, 39(1), 2012, 10.1016/j.annals.2011.06.001
Depositing User : Symplectic Elements
Date Deposited : 12 Jul 2017 17:01
Last Modified : 25 Mar 2020 11:27

Available Versions of this Item

Actions (login required)

View Item View Item


Downloads per month over past year

Information about this web site

© The University of Surrey, Guildford, Surrey, GU2 7XH, United Kingdom.
+44 (0)1483 300800