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Clan Liability in Multi-Tier Supply Chains? Responsibility Attributions for Unsustainable Supplier Behaviour

Hartmann, J and Benoit, S (2014) Clan Liability in Multi-Tier Supply Chains? Responsibility Attributions for Unsustainable Supplier Behaviour Journal of Operations Management, 32 (5). pp. 281-294.

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Abstract

When it becomes publicly known that products are associated with suppliers that engage in unsustainable behaviors, consumers protest, as Nestlé, Zara, and Kimberly Clark, among others, have learned. The phenomenon by which consumers hold firms responsible for the unsustainable behavior of their upstream partners suggests the notion of “chain liability.” This study aims to generate insights into the antecedents and consequences of such consumer responsibility attributions. Using data from four vignette-based survey experiments, the authors find that the chain liability effect increases if an environmental degradation incident (1) results from supplier behavior rather than force majeure, (2) results from a company decision rather than the decision of an individual employee, and (3) is more severe. Responsibility attributions do not differ with varying organizational distance from the supplier, firm size, strategic importance of the supplied product, or the existence of environmental management systems. The chain liability effect also creates strong risks for the focal firm; higher responsibility attributions increase consumers’ anger and propensity to boycott. Therefore, firms should work to ensure sustainable behavior throughout the supply chain, to protect them from chain liability.

Item Type: Article
Subjects : Marketing
Authors :
AuthorsEmailORCID
Hartmann, JUNSPECIFIEDUNSPECIFIED
Benoit, SUNSPECIFIEDUNSPECIFIED
Date : 2014
Identification Number : https://doi.org/10.1016/j.jom.2014.01.005
Depositing User : Symplectic Elements
Date Deposited : 28 Mar 2017 10:58
Last Modified : 28 Mar 2017 10:58
URI: http://epubs.surrey.ac.uk/id/eprint/810033

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