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Perspectives on emotional labour and bullying:reviewing the role of emotions in nursing and healthcare

Smith, P and Cowie, H (2010) Perspectives on emotional labour and bullying:reviewing the role of emotions in nursing and healthcare International Journal of Work Organisation and Emotion, 3 (3). pp. 227-236.

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Abstract

This paper identifies some critical issues about the inappropriate expression of emotion in a range of healthcare settings. The authors review the concept of emotional labour both from a theoretical perspective and as a conceptual device for examining the role of emotions in nursing and healthcare. The authors explore a range of perspectives on the concept of emotional labour, each of which identifies different aspects that influence the extent to which emotions are permitted, encouraged or deemed appropriate to be expressed in healthcare settings. They also link the emotional labour literature with the workplace bullying literature with specific reference to the emotional health and well being of staff and service users.

Item Type: Article
Subjects : Psychology; Health Sciences
Divisions : Faculty of Health and Medical Sciences
Authors :
AuthorsEmailORCID
Smith, PUNSPECIFIEDUNSPECIFIED
Cowie, HUNSPECIFIEDUNSPECIFIED
Date : 2010
Identification Number : 10.1504/IJWOE.2010.032923
Copyright Disclaimer : Copyright 2010 Inderscience.com
Uncontrolled Keywords : emotional labour, workplace bullying, communities of coping
Additional Information : Copyright 2010 Inderscience.com
Depositing User : Symplectic Elements
Date Deposited : 01 Mar 2016 11:58
Last Modified : 01 Mar 2016 11:58
URI: http://epubs.surrey.ac.uk/id/eprint/810011

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