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Performance, labour flexibility and migrant workers in hotels: An establishment and departmental level analysis

Yaduma, N, Williams, A, Lockwood, A and Park, S (2015) Performance, labour flexibility and migrant workers in hotels: An establishment and departmental level analysis International Journal of Hospitality Management, 50. pp. 94-104.

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Abstract

© 2015. This paper analyses flexible working, and the employment of migrants, as determinants of performance in hotels, utilising a highly disaggregated data set of actual hours worked and outputs, on a monthly basis, over an 8 year period for 25 establishments within a single firm. It examines not only inter-establishment, but also intra-establishment (departmental) variations in performance. The analysis also systematically compares the findings based on financial versus physical measures, against a background where existing research has utilised diverse and, sometimes, hybrid measures of performance and productivity. While generally confirming significant relationships between performance and flexible working and migrant employment, the findings also emphasise that the types of flexible working practices are important. It also identifies complex variations at the departmental level: substantially different relationships between flexibility and migrant employment, and performance are identified for rooms versus food and beverage departments, reflecting different operating conditions.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
AuthorsEmailORCID
Yaduma, NUNSPECIFIEDUNSPECIFIED
Williams, AUNSPECIFIEDUNSPECIFIED
Lockwood, AUNSPECIFIEDUNSPECIFIED
Park, SUNSPECIFIEDUNSPECIFIED
Date : 1 September 2015
Identification Number : 10.1016/j.ijhm.2015.07.003
Additional Information : © 2015. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/
Depositing User : Symplectic Elements
Date Deposited : 09 Sep 2015 17:19
Last Modified : 09 Sep 2015 17:19
URI: http://epubs.surrey.ac.uk/id/eprint/808442

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