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Unsaleable Grocery Products, their Residual Value and Instore Logistics

Holweg, C, Teller, Christoph and Kotzab, H (2015) Unsaleable Grocery Products, their Residual Value and Instore Logistics International Journal of Physical Distribution and Logistics Management, 46 (6/7). pp. 634-658.

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Abstract

Purpose: The aims of this paper are (1) to explore the complexities of regularly implemented as well as irregularly occurring – sometimes improvised – instore logistics processes related to products which are declared unsaleable and (2) to identify the challenges and opportunities in managing instore logistics processes related to unsaleable products in grocery stores. Methodology: We apply an embedded case study approach. Within each case, i.e. dominant store format, we investigate the instore logistics processes of 32 retail and wholesale stores and focus further on those processes related to products declared unsaleable. The case study research methodology comprises in-depth interviews with store and category managers, point-of-sale observations and secondary data research. Findings: We identified four different specific instore logistics processes depending on the residual product value of unsaleable products. The analysis of these processes suggests that establishing more efficient return, disposal, recycling and, most importantly, redistribution processes leads to various benefits such as cost savings, more effective and efficient operations, better use of resources and waste reduction, while at the same time supporting charitable institutions and people in need. Contribution: The contribution of this research is (1) to provide a better understanding of different ways of seeing and handling unsaleable products and (2) to reveal the significant importance of focusing on instore logistics beyond the point of sale with respect to the economic, ecological and social benefits to retailers, wholesalers and their stakeholder groups.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
NameEmailORCID
Holweg, CUNSPECIFIEDUNSPECIFIED
Teller, ChristophC.Teller@surrey.ac.ukUNSPECIFIED
Kotzab, HUNSPECIFIEDUNSPECIFIED
Date : 1 October 2015
Identification Number : Unsaleable Grocery Products, their Residual Value and Instore Logistics
Copyright Disclaimer : © Emerald Group Publishing Limited 2016
Uncontrolled Keywords : instore logistics, retail logistics, case study research, food waste
Related URLs :
Depositing User : Symplectic Elements
Date Deposited : 07 Aug 2015 08:32
Last Modified : 22 Aug 2017 16:31
URI: http://epubs.surrey.ac.uk/id/eprint/808089

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