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"Perceived Justice and Emotions in a Negative Service Encounter: A Latin American Perspective"

Sosa Varela, Juan Carlos, Svensson, Goran, Brambilla, Flavio and Giraldo, Mario "Perceived Justice and Emotions in a Negative Service Encounter: A Latin American Perspective" In: AMS 42nd Anniversary Conference 2013: Ideas in Marketing: Finding the New and Polishing the Old, May 15-18 2013, Monterrey, CA. USA.

Full text not available from this repository.
Item Type: Conference or Workshop Item (Speech)
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Faculty of Arts and Social Sciences
Authors :
NameEmailORCID
Sosa Varela, Juan CarlosUNSPECIFIEDUNSPECIFIED
Svensson, GoranUNSPECIFIEDUNSPECIFIED
Brambilla, FlavioUNSPECIFIEDUNSPECIFIED
Giraldo, MarioUNSPECIFIEDUNSPECIFIED
Depositing User : Mario Giraldo Oliveros
Date Deposited : 16 Feb 2017 13:42
Last Modified : 16 Feb 2017 13:42
URI: http://epubs.surrey.ac.uk/id/eprint/795959

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