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Relating the Zone of Tolerance to Service Failure in the Hospitality Industry

Lockwood, AJ and Zainol, N Relating the Zone of Tolerance to Service Failure in the Hospitality Industry In: CHME International Hospitality Tourism and Leisure Research Conference 2008, 2008-05-14 - 2008-05-16, University of Strathclyde, Glasgow, UK.

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Item Type: Conference or Workshop Item (UNSPECIFIED)
Authors :
NameEmailORCID
Lockwood, AJUNSPECIFIEDUNSPECIFIED
Zainol, NUNSPECIFIEDUNSPECIFIED
Depositing User : Symplectic Elements
Date Deposited : 28 Mar 2017 13:50
Last Modified : 28 Mar 2017 13:50
URI: http://epubs.surrey.ac.uk/id/eprint/794394

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